Frequently Asked Questions

I ship the majority of orders Monday or Tuesday! Your order will ship the upcoming Monday/Tuesday from when the order is placed. All orders are shipped to ensure delivery same week so your plant does not sit in the post office over night! Any non-plant purchases will go out within 1-2 days of being ordered as no live product is being cared for. 

I ship live plants with UPS and any non-live merchandise with USPS. There may be a few exceptions to this, if you have a concern with a certain carrier please reach out. 

West Coast: 

States to the West of Montana take 4 days to ship and will always ship on Monday to deliver on Friday

Mid-USA:

States in the middle of the US (Dakotas down to Texas and the midwestern states along the great lakes including New York and states to the north) take 3 days to ship. They will ship on Monday or Tuesday for Thursday or Friday delivery respectfully. 

East/South East: 

States to the East of the US and starting at New Jersey and anything south has a 2-day ship time. These orders will ship on Monday, Tuesday, and occasionally Wednesday to arrive 2 days after ship date. 

We  take great care in ensuring our pothos* make it to your house safe, sound, and most importantly alive! To do this we carefully wrap the stem/aerial roots on the lowest node in wet papertowel which we have found to be the most successful during transit, and seal that into a plastic bag. Each leaf is separately wrapped in bubble wrap to ensure reduced breakage and the whole plant is then contained in a aluminum foil safety pack. 

While this method has been very successful for us there are lots of things that can happen and if you have a poor experience with how your plant arrives please reach out! 

*Non-Pothos orders may be shipped in a different manner depending on if they are rooted and what the plants need are. We do however always take lots of time and effort to ensure we do everything we can to prevent any shipping breakage or damage to the plant. 

Shipping does cause an addition of waste into the environment. To do my part and cut back on this I will reuse materials as necessary! If you get a box with a different logo on it, it simply means I was trying to cut back on purchasing a new box to save on waste! I encourage you to try and reuse the packing materials as well as you see fit! 

Remember, cardboard boxes are fully recyclable and are reused to create new boxes. Check to see if your city has a cardboard recycling program.

Propagation times can vary depending on the time of year, climate you live in, and size of pothos you purchase. 

Time of year: 

Pothos will propagate any time of year, but do so the quickest in spring/summer. They love the heat! If you decide to purchase a pothos in winter to help liven up the dreary winter I highly recommend setting it by a space heater to mimic a more tropical temperature or purchasing a small greenhouse to keep humidity around the plant

Size:

The bigger the pothos, the longer it takes to start growing new roots/starts! A small 8" pothos will root much quicker (2-4 weeks) than a 22" pothos (4-12 weeks). Please be patient with your plant. As long as you see a healthy stem and leaf your plant is just working up the energy to grow! 

Occasionally I have a few fully rooted pothos listed in my shop. These are usually  limited time items and i ensure they are fully rooted and producing new growth before shipping out. Check out my shop to see if any rooted mature pothos are currently available!  

If you have a special request feel free to send me an email at Madeline@madplantfinds.com and I will be happy to assist 

Most mature pothos cuttings come with an aerial root. This can vary in size from a small nub to a long strand reaching over a foot long! While these roots do allow the plant to get water and nutrients it is not strong enough to carry the full plant. This aerial root will normally be brown/black and relatively hardened over. You will want to generate some new white roots in water, leca, or moss before moving to soil. Some cuttings will have a handful of aerial roots that were used to help them grab onto trees/fences/and other climbing structures. these can go straight into your propagation medium and new white roots will grow around them and sometimes sprout right out of them! 

Occasionally you will get a pothos with some new white roots! In that case go ahead and plant in soil! 

Sometimes a new cutting doesn't have enough energy to generate new roots while keeping a full leaf alive and healthy. This can lead to the plant sucking energy from the existing leaf in order to help generate new roots and new growth. Its not always fun, but not a concern unless you see the main stem drying out or getting rotted/mushy. 

Every plant parent has their own method of transferring a new plant to soil. I like to move to soil when I first see signs of new white root. Usually between 1/4 inch to 1 inch of root is when I like to move to soil. This cuts down on the risk of early root rot as well as creating an easier transition by not letting them get to water comfortable with propagation. 

You can cancel your order up until it ships, no questions asked! 

Any non-living items can be returned within 15 days of purchase. Unfortunately, I cannot cover the cost of returning the package. Once received you will be refunded for the original purchase price of the items

Due to the nature of plants and the stress they go through when shipped, i do not accept plants being shipped back to me. If you have a problem with your order please reach out to me within 3 days of your order arriving. Depending on the issue either a refund or re-shipment may be worked out, but you will keep or dispose of the current plant. 

Any non-living good can be returned within 15 days after it is delivered. If the item is not able to be delivered to me by the 15th day, please email tracking showing its been dropped at the post office within the 15 day time frame. Refunds will be posted when I physically receive the item back. 

Living goods - Any plant that arrives with problems needs to be reported to me within 2 days of delivery. Please ensure to take picture of the box, label, and plant before reaching out. 

*Please do not repot or cut the plant if you believe you have cause for a refund or return. Doing either will VOID any refund/return possibilities as I will no longer be able to confirm plant arrived damaged. 

Any pothos you pick up at your local nursey is a juvenile form of pothos. If given the proper environment to thrive these pothos eventually grow into a mature state where they can grow up to 30" long! This is done by climbing UP! It can take close to 20 years for a juvenile pothos to grow into a mature pothos, so buying a mature one lets you 'skip' these adolescent years

A mature pothos cutting will produce offspring smaller than the original leaf, but given a proper structure to climb it will continue to grow 'UP' and get bigger. If not given a structure to climb they will revert into trailing juvenile pothos.